FAQ

There are a few of the frequently asked questions to provide you with the best customer experience. Your feedback is greatly encouraged. If you have any questions please send us an email at support@ezandes.com

Q. Where do you ship from?

A. We should from partnered factories located in China. So please expect your items to be shipped separately (if you order more then one item) as different factories specialise in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 10 - 20 business days for all orders to arrive.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2 - 5 business days.

Q. Where can I place an order from?

A. You can place the order from any country as we ship worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is free worldwide.

Q. Which currency will I be charged in?

A. We process all orders in USD.while the content of the card is displayed in several currencies you will check out using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@zandes.com

Q. How can I pay?

A. We accept all major credit cards Visa, MasterCard, Discover, Amex and also PayPal.

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. we do not sell our customers information females are strictly follow up and to send newsletters of emotions and coupons for discounts.

Q. Will I (the customer) have to pay  customs?

A. for most countries you will not have to pay customs but it depends where are you located and if you order more than one piece.